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In a somewhat bizarre case, a couple who posted a review on the notorious American website RipOff Report against a company they felt provided a disappointed service, had been awarded damages by a court in the USA for having received unfair demands by the company to remove their review.

The company sued the couple for an alleged breach of A Non-Disparagement clause, which is a common clause in the USA that restricts individuals from taking any action that negatively impacts an organisation, its reputation, products, services, management or employees.

The court found that this clause was not part of the engagement agreement between the parties at the time of their engagement, which meant that the company had not been justified in taking legal action against the couple.

The Federal court awarded damages of $300,000 (£176,000) without ruling on whether non-disparagement clauses are legal in consumer matters.

Removing reviews from RipOff Report